UserEcho now supports DKIM (Domain Key identified Mail) for custom domains
Digitally sign emails from your helpdesk and support forum with your domain name(s) and build your brand identity in all your communication with customers. UserEcho now supports DKIM (Domain Key identified Mail) thereby being DMARC (Domain-based, Message Authentication, Reporting, and Conformance) compliant, making your organisation capable of authenticating your communication with your customers.
DKIM generates a signature, which is attached to the message while in transit, to verify the authenticity of the message source. This signature is associated with the organisation’s registered domain name. On reaching the destination, if the message has its signature validated, then the source of the mail is verified. Hence no one can send emails impersonating your organisation and emails sent by UserEcho on your behalf will not get marked as spam.